When you watch flight tales on TV, the first thing that springs to mind is that they’re usually about another horrible occurrence that passengers have had to deal with at the hands of the airline.
It’s not heartwarming to witness customers being kicked off flights they’ve paid for due to overbookings or, in a more recent incident, a mother being beaten with her baby’s pram on an airplane by one of the crew members.
Fortunately, the scenario in this piece is much different. For a change, reading something like this gives you a “feel good” sensation about airline attendants and the ideals they hold dear when it comes to customer care.
Peggy Uhle was aboard a Southwest Airlines flight from Chicago to Columbus, Ohio, when the taxiing jet abruptly returned to the gate. As the plane neared the gate, a flight attendant informed Peggy that she would have to disembark. This is generally when stories get ugly, but not in this case.
Peggy was diverted from worrying she was on the incorrect aircraft when the gate agent encouraged her to call her husband as soon as possible. When she called her husband, she learned that their child had suffered a brain injury and had fallen into a coma. Peggy anxiously considered what she could do to get to her kid as quickly as possible. But then there was another (more pleasant) surprise: the airline had already made all of her arrangements.
“The gate attendant already knew the situation and had booked me on a direct flight to Denver that was leaving in the next two hours,” she went on to say. “They offered a private waiting area, rerouted my luggage, allowed me to board first, and [even] packed a lunch for when I got off the plane in Denver,” Peggy claims that Southwest not only brought her bags to her hotel but also called to check in on her kid. That is practically unheard of these days! The icing on the cake is that she was not charged for any of these services. So incredible.
Peggy’s kid suffered significant brain injuries but is on the mend. She was able to be by her son’s side as soon as she learned the news, thanks to Southwest Airlines.
If you were as impressed as this passenger was, don’t forget to like and share this article!
Also, don’t miss the video below, in which another Southwest Airlines crew member, this time the captain himself, brightened a little boy’s day!