Social media is abuzz with reactions after a TikTok user shared a mishap that unfolded during the unboxing of a new TV. The TikToker, identified as Kelsey (@kumalashstudio), narrated that she and her partner treated themselves to a “brand new Samsung TV” after relocating to Spain. Believing there was a protective plastic layer on the screen, they began peeling it off, only to realize they were actually removing the entire screen.

In the video, Kelsey humorously recounts the unfolding events as they unintentionally peeled off the entire screen, rendering the TV nonfunctional. She notes that others have made similar mistakes, assuming the protective film was a standard layer.

Despite the setback, Kelsey reached out to Samsung, who responded positively and offered to replace the damaged TV. Comments on the TikTok video convey a mix of empathy, astonishment, and amusement. Some users share their own mishaps, while others applaud Samsung for their customer service in replacing the compromised TV.

@kumalashstudio I feel like I can talk about this now since its been a while. WHY was there not a sticker on the front that said this is not a protective plastic. Do not remove 😭 #movingtospain #usatospain ♬ original sound – 🇺🇸KUMA|Life & Lashes in 🇪🇸