When you hear about an airline in the news these days, it’s generally something negative, such as missing baggage, increased rates, or narrower seats. That’s why hearing about an airline that went above and beyond to demonstrate love and compassion to one of its customers was such a pleasant surprise.

Peggy Uhle was aboard a Southwest flight from Chicago to Columbus, Ohio, when the jet unexpectedly turned around and returned to the gate. As they got closer, a flight attendant approached Peggy and informed her she needed to get off the aircraft.

Peggy first feared she had mistakenly boarded the incorrect aircraft, but the gate attendant informed her she needed to phone her husband soon. That’s when she discovered their kid, who lives in Denver, Colorado, had suffered a brain injury and was in COMA.

Peggy instantly started trying to figure out what she needed to do to go to her kid, but the gate agent told her something almost unbelievable: they had already made all of the arrangements for her!

“The gate attendant was already aware of the situation and had booked me on a direct flight to Denver leaving in two hours,” Peggy said. “They provided a private waiting area, rerouted my luggage, let me board first, and packed a lunch for when I arrived in Denver.” My baggage was brought to my hotel, and I even got a call from Southwest inquiring how my kid was doing.”

And they didn’t charge her anything!

Peggy couldn’t believe how far Southwest went to ensure she got to her kid as swiftly and easily as she could.

“The care that I was shown is second to none,” Peggy stated. “We have always liked Southwest Airlines, and we now can’t say enough good things about them.”

Peggy’s kid ended up with a catastrophic brain injury, and he is still recovering, but she is able to be with him. During this sad time, our thoughts and prayers are with Peggy’s son and the whole Uhle family.