In Chandler, Arizona, Doug stands out as the most loyal customer at the local Arby’s restaurant. A 97-year-old World War II veteran, Doug has developed a fondness for the famous roast beef sandwiches that the chain is known for. Every day without fail, he visits the restaurant to savor his favorite meal—a Swiss cheese-filled roast beef slider accompanied by a Coke with no ice. The staff members have memorized his order as his “usual,” a testament to his regular patronage.

Curious about Doug’s unwavering dedication to their establishment, employee Travis Coye decided to strike up a conversation. Doug revealed that Arby’s is the only place where he can enjoy a meal without experiencing stomach discomfort. However, it’s also evident that his love for the sandwich plays a significant role in his frequent visits.

Despite residing in a nearby retirement home, Doug prioritizes his daily meal at Arby’s and has even claimed his own favorite table where he relishes his food. The staff members treat him like family, going above and beyond to ensure his comfort. Manager Christina Gamage describes their warm welcome, noting how they assist Doug upon his arrival, recognizing the challenges he faces as a veteran living without family support.

Doug’s loyalty and amiable nature have left a lasting impression on the Arby’s staff. In a touching gesture, they pooled together to present him with a $200 gift card, a token of appreciation for his patronage. Overwhelmed by their kindness, Doug expressed his gratitude, acknowledging the uncertainty of each day but cherishing their gesture nonetheless.

What’s even more remarkable is the heartfelt connection that Doug has fostered with the staff. Many employees have shared their phone numbers with him, offering assistance whenever needed, and even volunteering to deliver his favorite meal to the retirement home if he’s unable to visit.

After Doug’s story garnered national attention, Arby’s bestowed upon him another gift—an offer of free food for the rest of his life. With this gesture, Doug can now rest assured about his meals, allowing him to focus on nurturing the friendships he has formed over his visits to the restaurant.